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Screwing Up Can INCREASE Customer Loyalty?
Handling A Problem Well

Posted by Charlie Recksieck on 2020-02-20
One might think that great customer service means your clients never encounter a problem. That's not exactly true.

What if I told you that if you screw up, but handle things in an exemplary fashion, you actually INCREASE customer loyalty?


Customer Service Can Change Everything

Several years ago, I was the CTO of a star ... See full post


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